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Our approach

Start with a person.
Then find the possibility.

Technology is a means to an outcome. Our approach begins with understanding that outcome and the people it should serve.

Four translucent glass stepping stones rising from a pearl, representing RID’s approach from a human need to useful progress.

Begin with a real human need.

Good technology starts with paying attention. We look at the everyday task, the person doing it and the context around them before deciding what to make.

What would make this person's day better?
Working together

A clear basis
for collaboration.

Before choosing a solution, a useful conversation should establish what matters and how progress will be judged.

A shared outcome
Define the people, task and decision involved. Agree what a useful result would look like and how to compare it with the current way of working.
Clear boundaries
Discuss which information is appropriate to use, who can access it and where a person must review or approve an output.
Evidence before expansion
Begin with a focused evaluation. Examine usefulness, limitations and unintended effects before deciding what should happen next.

Intelligence in practice

A clearer answer.
A decision that stays yours.

An illustrative scenario: a team comparing two supplier proposals. Explore how AI assistance should make the evidence and the gaps easier to examine.

A supplier decision

Fictional information.
An example of our thinking.

Define the decision

“Which proposal fits
our six-week launch?”

Start with the requirements that matter. A fast answer is only useful if it answers the right question.

  • Implementation within six weeks
  • A clear explanation of data handling
  • A named owner for delivery and support
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